Virginia Licensed Contact Center Tech

A company is looking for a Contact Center Escalation Support Tech. Key Responsibilities Provide training, guidance, and ongoing support to Contact Support Technicians Handle and resolve complex or escalated customer issues with professionalism and empathy Monitor and balance team performance in accordance with operational metrics and compliance requirements Required Qualifications Knowledge of contact center operations, customer service principles, and relevant policies Proficiency in call center systems, including telephony and CRM software Experience mentoring or leading a team in a contact center environment Basic understanding of regulatory compliance and data protection standards Advanced proficiency in DMV systems (e.g., MySelect, Qflow)

Jun 24, 2025 - 17:50

A company is looking for a Contact Center Escalation Support Tech. Key Responsibilities Provide training, guidance, and ongoing support to Contact Support Technicians Handle and resolve complex or escalated customer issues with professionalism and empathy Monitor and balance team performance in accordance with operational metrics and compliance requirements Required Qualifications Knowledge of contact center operations, customer service principles, and relevant policies Proficiency in call center systems, including telephony and CRM software Experience mentoring or leading a team in a contact center environment Basic understanding of regulatory compliance and data protection standards Advanced proficiency in DMV systems (e.g., MySelect, Qflow)