Washington Customer Service Specialist

A company is looking for a Customer Service Specialist to manage patient interactions and support service processes. Key Responsibilities Answer inbound and outbound calls while documenting all interactions according to standard procedures Process orders, verify insurance eligibility, and obtain necessary pre-authorizations Educate patients on financial responsibilities and facilitate resolution of customer complaints Required Qualifications High School Diploma or equivalent One year of experience in healthcare administrative, financial, or insurance customer services For senior level, two years of experience with one year in a similar role Familiarity with Medicare, Medicaid, and Commercial health plan methodologies preferred Proficient computer skills, including knowledge of Microsoft Office

Mar 12, 2025 - 19:48

A company is looking for a Customer Service Specialist to manage patient interactions and support service processes. Key Responsibilities Answer inbound and outbound calls while documenting all interactions according to standard procedures Process orders, verify insurance eligibility, and obtain necessary pre-authorizations Educate patients on financial responsibilities and facilitate resolution of customer complaints Required Qualifications High School Diploma or equivalent One year of experience in healthcare administrative, financial, or insurance customer services For senior level, two years of experience with one year in a similar role Familiarity with Medicare, Medicaid, and Commercial health plan methodologies preferred Proficient computer skills, including knowledge of Microsoft Office