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Web Portal Services Representative
A company is looking for a Web Portal Services Representative I to enhance the use of web-based solutions for claims submission, payments, and authorizations. Key Responsibilities Educate callers on the benefits of using member and provider insurance portals Service members and providers in dental, medical, vision, and physical therapy using the portals Document call information accurately and provide feedback on portal issues to internal departments Required Qualifications High school diploma or GED required 1 year of customer service experience (Call Center, Provider Relations) Intermediate knowledge of Microsoft programs (Word, Excel, and email) Associates degree or 2-year degree in a related field preferred 1-3 years of customer service experience preferred
A company is looking for a Web Portal Services Representative I to enhance the use of web-based solutions for claims submission, payments, and authorizations.
Key Responsibilities
Educate callers on the benefits of using member and provider insurance portals
Service members and providers in dental, medical, vision, and physical therapy using the portals
Document call information accurately and provide feedback on portal issues to internal departments
Required Qualifications
High school diploma or GED required
1 year of customer service experience (Call Center, Provider Relations)
Intermediate knowledge of Microsoft programs (Word, Excel, and email)
Associates degree or 2-year degree in a related field preferred
1-3 years of customer service experience preferred
