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Workforce Management Coordinator
A company is looking for a Workforce Management Coordinator (Nights and Weekends). Key Responsibilities Monitor service levels and site performance in real-time for all queues Communicate changes in incoming contact patterns to the operations and WFM teams Update and send performance reports while managing vacation and overtime requests Required Qualifications 1+ years of experience in a contact center environment 1+ years of experience in a Workforce Management role as a Real Time Analyst preferred Experience with WFM software solutions and Salesforce or similar systems Intermediate proficiency in Excel Ability to work nights and weekends
A company is looking for a Workforce Management Coordinator (Nights and Weekends).
Key Responsibilities
Monitor service levels and site performance in real-time for all queues
Communicate changes in incoming contact patterns to the operations and WFM teams
Update and send performance reports while managing vacation and overtime requests
Required Qualifications
1+ years of experience in a contact center environment
1+ years of experience in a Workforce Management role as a Real Time Analyst preferred
Experience with WFM software solutions and Salesforce or similar systems
Intermediate proficiency in Excel
Ability to work nights and weekends