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Advanced Applications Support Specialist
A company is looking for an Advanced Apps Tier 2 Support Specialist to provide technical support for software solutions. Key Responsibilities: Master software products to troubleshoot and resolve advanced technical issues Investigate and diagnose complex customer issues to determine root causes and solutions Collaborate with internal teams to escalate unresolved issues and ensure timely resolution Required Qualifications: Minimum of 2 years in a technical support role, preferably in a Tier 2 capacity Strong understanding of troubleshooting methodologies and experience with SQL, HTML/CSS, or other coding languages Familiarity with CRM systems such as Salesforce, Zendesk, or JIRA Experience with Bonterra's software solutions is a bonus Experience in teaching or training, including mentoring or software support, is an advantage
A company is looking for an Advanced Apps Tier 2 Support Specialist to provide technical support for software solutions.
Key Responsibilities:
Master software products to troubleshoot and resolve advanced technical issues
Investigate and diagnose complex customer issues to determine root causes and solutions
Collaborate with internal teams to escalate unresolved issues and ensure timely resolution
Required Qualifications:
Minimum of 2 years in a technical support role, preferably in a Tier 2 capacity
Strong understanding of troubleshooting methodologies and experience with SQL, HTML/CSS, or other coding languages
Familiarity with CRM systems such as Salesforce, Zendesk, or JIRA
Experience with Bonterra's software solutions is a bonus
Experience in teaching or training, including mentoring or software support, is an advantage