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AI Support Engineer
A company is looking for an AI Customer Support Engineer, Tier II in Tokyo (Hybrid). Key Responsibilities: Act as Tier 1 point of contact for customer support in direct customer accounts Investigate and troubleshoot issues in direct conversation with customers Collaborate with Solution Architects to assist in product installation and setup Required Qualifications: Undergraduate degree or higher in computer science Fluency in Japanese and business-level proficiency in English 4+ years of experience in machine learning and/or SaaS Programming experience in Python, TypeScript, React, and Go Experience with cloud platforms (AWS, GCP, Azure)
A company is looking for an AI Customer Support Engineer, Tier II in Tokyo (Hybrid).
Key Responsibilities:
Act as Tier 1 point of contact for customer support in direct customer accounts
Investigate and troubleshoot issues in direct conversation with customers
Collaborate with Solution Architects to assist in product installation and setup
Required Qualifications:
Undergraduate degree or higher in computer science
Fluency in Japanese and business-level proficiency in English
4+ years of experience in machine learning and/or SaaS
Programming experience in Python, TypeScript, React, and Go
Experience with cloud platforms (AWS, GCP, Azure)