Application Support Specialist

A company is looking for an Application & Technical Support Specialist - Planning & Performance Management. Key Responsibilities Troubleshoot and resolve moderately complex technical issues and conduct detailed analysis to identify root causes Manage case prioritization and workflow efficiency while overseeing individual backlogs and team cases Develop and implement solutions to prevent recurring issues and provide training sessions for customers and internal teams Required Qualifications 2+ years of experience in technical support or relevant work with healthcare products Proficient knowledge of Microsoft technologies (Office 365) Experience in technical issue resolution and escalation procedures Proficient with SQL scripts for troubleshooting Experience with financial applications or case management tools is preferred

May 23, 2025 - 16:40

A company is looking for an Application & Technical Support Specialist - Planning & Performance Management. Key Responsibilities Troubleshoot and resolve moderately complex technical issues and conduct detailed analysis to identify root causes Manage case prioritization and workflow efficiency while overseeing individual backlogs and team cases Develop and implement solutions to prevent recurring issues and provide training sessions for customers and internal teams Required Qualifications 2+ years of experience in technical support or relevant work with healthcare products Proficient knowledge of Microsoft technologies (Office 365) Experience in technical issue resolution and escalation procedures Proficient with SQL scripts for troubleshooting Experience with financial applications or case management tools is preferred