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ASE Certified Automotive Agent
A company is looking for a Star Center Agent. Key Responsibilities Answer inbound calls and tickets for technical assistance, documenting contacts in Cherwell Provide diagnostic direction to dealer technicians and follow up on cases until resolution is achieved Communicate product issues and submit resolutions through defined service reporting processes Required Qualifications High School Graduate (Bachelor's degree preferred) Automotive Service Excellence Certifications (ASE) within the primary call taking area At least 3 years of automotive repair experience 2-3 years of experience with Cummins 6.0L Diesel Engine Basic PC software knowledge including Windows and keyboarding skills
A company is looking for a Star Center Agent.
Key Responsibilities
Answer inbound calls and tickets for technical assistance, documenting contacts in Cherwell
Provide diagnostic direction to dealer technicians and follow up on cases until resolution is achieved
Communicate product issues and submit resolutions through defined service reporting processes
Required Qualifications
High School Graduate (Bachelor's degree preferred)
Automotive Service Excellence Certifications (ASE) within the primary call taking area
At least 3 years of automotive repair experience
2-3 years of experience with Cummins 6.0L Diesel Engine
Basic PC software knowledge including Windows and keyboarding skills
