Associate Customer Success Manager
A company is looking for an Associate Customer Success Manager. Key Responsibilities Guide customers through their journey from onboarding to renewal, providing actionable insights Manage account health to meet KPIs related to retention, satisfaction, and product engagement Collaborate with cross-functional teams to address customer needs and advocate for customer feedback Required Qualifications 1-2 years in a customer-facing role such as customer support, customer success, or account management Experience with B2B2C customers and SaaS products is a plus Familiarity with CRM tools and customer success platforms is beneficial Interest in learning about client management and customer success best practices Demonstrated eagerness to learn, grow, and take on new challenges
A company is looking for an Associate Customer Success Manager.
Key Responsibilities
Guide customers through their journey from onboarding to renewal, providing actionable insights
Manage account health to meet KPIs related to retention, satisfaction, and product engagement
Collaborate with cross-functional teams to address customer needs and advocate for customer feedback
Required Qualifications
1-2 years in a customer-facing role such as customer support, customer success, or account management
Experience with B2B2C customers and SaaS products is a plus
Familiarity with CRM tools and customer success platforms is beneficial
Interest in learning about client management and customer success best practices
Demonstrated eagerness to learn, grow, and take on new challenges
