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Bilingual Contact Center Representative
A company is looking for a Bilingual Contact Center Representative I. Key Responsibilities Deliver personalized service and respond to product inquiries (70% of time) Conduct research and follow up on member issues to achieve resolution (20% of time) Provide administrative support and participate in team huddles (10% of time) Required Qualifications High school diploma or equivalent 1+ years of customer service experience in a call center Familiarity with using computer and telecommunications technologies Experience with performance metrics and quality assurance processes (preferred) Knowledge of Lean methodology for problem-solving (preferred)
A company is looking for a Bilingual Contact Center Representative I.
Key Responsibilities
Deliver personalized service and respond to product inquiries (70% of time)
Conduct research and follow up on member issues to achieve resolution (20% of time)
Provide administrative support and participate in team huddles (10% of time)
Required Qualifications
High school diploma or equivalent
1+ years of customer service experience in a call center
Familiarity with using computer and telecommunications technologies
Experience with performance metrics and quality assurance processes (preferred)
Knowledge of Lean methodology for problem-solving (preferred)