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Lead Member Services
A company is looking for a Lead, Member and Provider Services to join their Service Operations team. Key Responsibilities Hire and manage a team, overseeing performance management and development Monitor team outcomes and operational KPIs, conducting root-cause analysis and action planning Lead team huddles and drive engagement by fostering an inclusive culture aligned with company values Required Qualifications 2+ years experience in a fast-paced operations or customer service environment 2+ years of direct people management experience 2+ years of experience using data and metrics to drive improvements Experience in LEAN practices Bachelor's degree is a bonus
A company is looking for a Lead, Member and Provider Services to join their Service Operations team.
Key Responsibilities
Hire and manage a team, overseeing performance management and development
Monitor team outcomes and operational KPIs, conducting root-cause analysis and action planning
Lead team huddles and drive engagement by fostering an inclusive culture aligned with company values
Required Qualifications
2+ years experience in a fast-paced operations or customer service environment
2+ years of direct people management experience
2+ years of experience using data and metrics to drive improvements
Experience in LEAN practices
Bachelor's degree is a bonus
