Business Analyst - AWS Connect
A company is looking for a Business Analyst with a background in Call Center AWS Connect and Telephony IVR. Key Responsibilities Gather requirements for Call Center/Contact Center platforms and applications Collaborate with business partners, product owners, IT, and development teams Support the multi-year migration of legacy platforms to AWS Connect Required Qualifications Experience in Call Center AWS Connect and Telephony IVR Background in business analysis within a technology environment Familiarity with contact center applications and platforms Ability to work in a remote setting Experience in large-scale migration projects is a plus
A company is looking for a Business Analyst with a background in Call Center AWS Connect and Telephony IVR.
Key Responsibilities
Gather requirements for Call Center/Contact Center platforms and applications
Collaborate with business partners, product owners, IT, and development teams
Support the multi-year migration of legacy platforms to AWS Connect
Required Qualifications
Experience in Call Center AWS Connect and Telephony IVR
Background in business analysis within a technology environment
Familiarity with contact center applications and platforms
Ability to work in a remote setting
Experience in large-scale migration projects is a plus
