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California Quality Assurance Trainer
A company is looking for a Quality Assurance Analyst & Trainer in the Health and Wellness sector, working remotely. Key Responsibilities Monitor and evaluate customer interactions across various service channels to ensure quality standards Design and deliver training programs for new and existing agents, focusing on performance improvement Support order and shipment accuracy processes and manage escalated customer interactions Required Qualifications 2-4 years of experience in quality assurance and/or training in a contact center environment Strong understanding of QA frameworks and contact center operations Familiarity with e-commerce platforms and CRM systems Highly organized and self-directed in a fast-paced remote setting Analytical mindset with the ability to identify trends and process optimization opportunities
A company is looking for a Quality Assurance Analyst & Trainer in the Health and Wellness sector, working remotely.
Key Responsibilities
Monitor and evaluate customer interactions across various service channels to ensure quality standards
Design and deliver training programs for new and existing agents, focusing on performance improvement
Support order and shipment accuracy processes and manage escalated customer interactions
Required Qualifications
2-4 years of experience in quality assurance and/or training in a contact center environment
Strong understanding of QA frameworks and contact center operations
Familiarity with e-commerce platforms and CRM systems
Highly organized and self-directed in a fast-paced remote setting
Analytical mindset with the ability to identify trends and process optimization opportunities
