Chat Program Manager

A company is looking for an AI Chat Program Manager to enhance customer engagement through chatbot interactions. Key Responsibilities Designing, building, and optimizing chatbot interactions using traditional and LLM-driven solutions Analyzing chat transcripts to identify pain points and implement AI-driven enhancements Collaborating with various teams to align chatbot functionality with business goals and ensure seamless escalations to human agents Required Qualifications Proven experience in developing and optimizing chatbots using NLP/chatbot platforms and LLM-powered models Strong understanding of customer support workflows and chat automation Experience with chatbot analytics tools and A/B testing methodologies Familiarity with API integrations and chatbot interactions with backend systems Experience in collecting and presenting Voice of the Customer (VoC) insights

Apr 8, 2025 - 16:56

A company is looking for an AI Chat Program Manager to enhance customer engagement through chatbot interactions. Key Responsibilities Designing, building, and optimizing chatbot interactions using traditional and LLM-driven solutions Analyzing chat transcripts to identify pain points and implement AI-driven enhancements Collaborating with various teams to align chatbot functionality with business goals and ensure seamless escalations to human agents Required Qualifications Proven experience in developing and optimizing chatbots using NLP/chatbot platforms and LLM-powered models Strong understanding of customer support workflows and chat automation Experience with chatbot analytics tools and A/B testing methodologies Familiarity with API integrations and chatbot interactions with backend systems Experience in collecting and presenting Voice of the Customer (VoC) insights