Client Care Supervisor
A company is looking for a Depo Client Care Supervisor. Key Responsibilities Supervise and mentor a team of Deposition Client Success Specialists, providing training and support Monitor performance metrics and handle escalated client issues to ensure satisfactory resolutions Analyze workflows and identify opportunities for process improvements and automation Required Qualifications 3+ years of supervisory experience in a customer service or call center environment Minimum of 5 years' experience in the legal industry, preferably in deposition services Strong leadership skills with a proven track record in coaching and developing teams Proficiency in customer service systems and call center technology Ability to multitask and thrive in a fast-paced environment
A company is looking for a Depo Client Care Supervisor.
Key Responsibilities
Supervise and mentor a team of Deposition Client Success Specialists, providing training and support
Monitor performance metrics and handle escalated client issues to ensure satisfactory resolutions
Analyze workflows and identify opportunities for process improvements and automation
Required Qualifications
3+ years of supervisory experience in a customer service or call center environment
Minimum of 5 years' experience in the legal industry, preferably in deposition services
Strong leadership skills with a proven track record in coaching and developing teams
Proficiency in customer service systems and call center technology
Ability to multitask and thrive in a fast-paced environment
