Clinical Support Operations Manager
A company is looking for a Clinical Support Operations Manager to lead and scale day-to-day clinical support operations. Key Responsibilities: Lead clinical support operations to ensure high-quality service delivery and adherence to standards Manage and coach frontline agents, conducting QA reviews and maintaining communication channel readiness Collaborate cross-functionally to triage escalations and develop mitigation plans Required Qualifications: Bachelor's degree or equivalent experience in a related field 3-5 years of experience managing pharmacy services, healthcare operations, or contact center teams in regulated environments Proven ability to lead teams through complex workflows and performance programs Experience with clinical support systems or CRM platforms, preferably Zendesk Demonstrated ability to interpret data and apply insights to improve operations
A company is looking for a Clinical Support Operations Manager to lead and scale day-to-day clinical support operations.
Key Responsibilities:
Lead clinical support operations to ensure high-quality service delivery and adherence to standards
Manage and coach frontline agents, conducting QA reviews and maintaining communication channel readiness
Collaborate cross-functionally to triage escalations and develop mitigation plans
Required Qualifications:
Bachelor's degree or equivalent experience in a related field
3-5 years of experience managing pharmacy services, healthcare operations, or contact center teams in regulated environments
Proven ability to lead teams through complex workflows and performance programs
Experience with clinical support systems or CRM platforms, preferably Zendesk
Demonstrated ability to interpret data and apply insights to improve operations
