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Cloud Contact Center Engineer
A company is looking for a Cloud Contact Center & Unified Communications Engineer (CXOne + Teams Voice). Key Responsibilities Serve as the primary engineer and internal expert on NICE CXOne and Microsoft Teams Voice platforms Design, implement, and maintain call flows, Studio scripts, IVR configurations, and Workforce Management schedules Monitor system performance and proactively identify opportunities for optimization and automation Required Qualifications 2+ years hands-on experience with NICE CXOne, including Studio scripting and IVR development Solid experience with Microsoft Teams Voice and VoIP-based unified communication environments Proficiency in building or managing REST API integrations, especially with CRMs like Salesforce Demonstrated ability to own platform administration and evolution Experience working in cloud-first, distributed team environments
A company is looking for a Cloud Contact Center & Unified Communications Engineer (CXOne + Teams Voice).
Key Responsibilities
Serve as the primary engineer and internal expert on NICE CXOne and Microsoft Teams Voice platforms
Design, implement, and maintain call flows, Studio scripts, IVR configurations, and Workforce Management schedules
Monitor system performance and proactively identify opportunities for optimization and automation
Required Qualifications
2+ years hands-on experience with NICE CXOne, including Studio scripting and IVR development
Solid experience with Microsoft Teams Voice and VoIP-based unified communication environments
Proficiency in building or managing REST API integrations, especially with CRMs like Salesforce
Demonstrated ability to own platform administration and evolution
Experience working in cloud-first, distributed team environments
