Collections Vendor Performance Manager

A company is looking for a Collection Vendor Performance Manager. Key Responsibilities Manage and monitor the performance of external vendors providing collections services Collaborate with internal stakeholders to align vendor performance with strategic objectives Ensure agency partners deliver a personalized and efficient borrower experience Required Qualifications 5+ years of experience in vendor management, customer service, or collections, preferably in fintech or financial services Strong track record of managing external vendors and holding them accountable to performance metrics Demonstrated ability to drive business outcomes and improve customer experiences Proven analytical skills to monitor performance metrics and make data-driven decisions Knowledge of compliance and regulatory requirements in the financial services industry

Mar 22, 2025 - 01:33

A company is looking for a Collection Vendor Performance Manager. Key Responsibilities Manage and monitor the performance of external vendors providing collections services Collaborate with internal stakeholders to align vendor performance with strategic objectives Ensure agency partners deliver a personalized and efficient borrower experience Required Qualifications 5+ years of experience in vendor management, customer service, or collections, preferably in fintech or financial services Strong track record of managing external vendors and holding them accountable to performance metrics Demonstrated ability to drive business outcomes and improve customer experiences Proven analytical skills to monitor performance metrics and make data-driven decisions Knowledge of compliance and regulatory requirements in the financial services industry