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CompTIA A+ Certified IT Support
A company is looking for an IT Service Desk Tier 1 (Technical Support). Key Responsibilities: Perform basic to intermediate-level troubleshooting including password resets, AD account unlocks, and hardware issues Log, route, categorize, and escalate Incidents/Service Requests to ensure efficient resolution Provide outstanding customer service and communicate effectively regarding incident statuses and resolutions Required Qualifications: 3+ years of helpdesk experience troubleshooting Technical knowledge of Windows desktop & laptop hardware in a business environment Minimum one year of Active Directory support CompTIA A+ certification required 1+ year of experience with ticketing systems and Exchange and/or Office 365 support
A company is looking for an IT Service Desk Tier 1 (Technical Support).
Key Responsibilities:
Perform basic to intermediate-level troubleshooting including password resets, AD account unlocks, and hardware issues
Log, route, categorize, and escalate Incidents/Service Requests to ensure efficient resolution
Provide outstanding customer service and communicate effectively regarding incident statuses and resolutions
Required Qualifications:
3+ years of helpdesk experience troubleshooting
Technical knowledge of Windows desktop & laptop hardware in a business environment
Minimum one year of Active Directory support
CompTIA A+ certification required
1+ year of experience with ticketing systems and Exchange and/or Office 365 support