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Consumer Services Coordinator
A company is looking for a Consumer Services Coordinator to assist consumers and frontline agents with issues and inquiries. Key Responsibilities Assist consumers via phone, chat, and email, ensuring a prompt and professional experience Troubleshoot product issues and provide guidance to consumers and agents Document customer interactions and track resolutions using Salesforce Required Qualifications 3+ years of experience in customer service, preferably in a call center environment Demonstrated skill in coaching and assisting others Proven ability to navigate multiple systems simultaneously Interest in or experience with lawn and garden care is a plus Willingness to work flexible schedules, including evenings and weekends
A company is looking for a Consumer Services Coordinator to assist consumers and frontline agents with issues and inquiries.
Key Responsibilities
Assist consumers via phone, chat, and email, ensuring a prompt and professional experience
Troubleshoot product issues and provide guidance to consumers and agents
Document customer interactions and track resolutions using Salesforce
Required Qualifications
3+ years of experience in customer service, preferably in a call center environment
Demonstrated skill in coaching and assisting others
Proven ability to navigate multiple systems simultaneously
Interest in or experience with lawn and garden care is a plus
Willingness to work flexible schedules, including evenings and weekends
