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Consumer Support Specialist
A company is looking for a Consumer Support Specialist. Key Responsibilities Respond to consumer support tickets using Zendesk and handle escalated tickets from the Tier 1 team Research customer issues and provide detailed reports on bugs or larger issues Maintain courteous communication while working 40 hours per week Required Qualifications 1-3 years of software support experience Experience using Zendesk or similar customer service tools Ability to manage upset customers effectively Strong computer skills
A company is looking for a Consumer Support Specialist.
Key Responsibilities
Respond to consumer support tickets using Zendesk and handle escalated tickets from the Tier 1 team
Research customer issues and provide detailed reports on bugs or larger issues
Maintain courteous communication while working 40 hours per week
Required Qualifications
1-3 years of software support experience
Experience using Zendesk or similar customer service tools
Ability to manage upset customers effectively
Strong computer skills
