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Contact Center Agent
A company is looking for a Contact Center Agent to handle customer interactions remotely. Key Responsibilities Answer inbound and outbound calls, responding to customer inquiries professionally Complete outbound calls related to escalations and identify complex issues for escalation Adhere to assigned schedules and accurately submit time entries for billing and payroll Required Qualifications High School Diploma or GED Customer service experience preferred Ability to operate basic functions of MS Office applications Customer service orientation Ability to handle difficult situations professionally
A company is looking for a Contact Center Agent to handle customer interactions remotely.
Key Responsibilities
Answer inbound and outbound calls, responding to customer inquiries professionally
Complete outbound calls related to escalations and identify complex issues for escalation
Adhere to assigned schedules and accurately submit time entries for billing and payroll
Required Qualifications
High School Diploma or GED
Customer service experience preferred
Ability to operate basic functions of MS Office applications
Customer service orientation
Ability to handle difficult situations professionally
