Contact Center Agent

A company is looking for a Member Services Agent (Call Center/ Contact Center). Key Responsibilities Provide exceptional member experiences by answering inquiries, managing returns, and resolving issues Interact with members through voice and email, delivering accurate and complete information Advance knowledge and skills to handle more complex situations and alternate communication channels Required Qualifications High school diploma or equivalent 1-3 years of experience in a contact center environment Proficient in relevant computer applications Knowledge of customer service practices and principles Ability to work flexible shifts from Monday to Sunday, 9am-9pm EST

Mar 24, 2025 - 21:48

A company is looking for a Member Services Agent (Call Center/ Contact Center). Key Responsibilities Provide exceptional member experiences by answering inquiries, managing returns, and resolving issues Interact with members through voice and email, delivering accurate and complete information Advance knowledge and skills to handle more complex situations and alternate communication channels Required Qualifications High school diploma or equivalent 1-3 years of experience in a contact center environment Proficient in relevant computer applications Knowledge of customer service practices and principles Ability to work flexible shifts from Monday to Sunday, 9am-9pm EST