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Contact Center Resolutions Supervisor
A company is looking for a Contact Center CS Resolutions Supervisor to lead and support their customer success team. Key Responsibilities Oversee customer reviews and manage escalated customer issues to ensure timely resolutions Mentor and develop Customer Success Agents while monitoring key performance metrics Analyze trends in customer interactions to identify areas for process improvement and quality assurance Required Qualifications Proven leadership experience in a contact center or customer success role Experience handling high-level customer escalations and service recovery cases Ability to analyze customer trends and drive improvements in processes and policies Familiarity with customer service platforms and CRMs (e.g., Zendesk, Salesforce) Ability to thrive in a fast-paced, high-volume environment
A company is looking for a Contact Center CS Resolutions Supervisor to lead and support their customer success team.
Key Responsibilities
Oversee customer reviews and manage escalated customer issues to ensure timely resolutions
Mentor and develop Customer Success Agents while monitoring key performance metrics
Analyze trends in customer interactions to identify areas for process improvement and quality assurance
Required Qualifications
Proven leadership experience in a contact center or customer success role
Experience handling high-level customer escalations and service recovery cases
Ability to analyze customer trends and drive improvements in processes and policies
Familiarity with customer service platforms and CRMs (e.g., Zendesk, Salesforce)
Ability to thrive in a fast-paced, high-volume environment