Contact Center Specialist

A company is looking for a Contact Center Specialist II responsible for managing consumer interactions to ensure high levels of customer service. Key Responsibilities Answer consumer inquiries and direct them to the appropriate department Provide centralized scheduling services for clinics Assist in ensuring patients can easily access their providers Required Qualifications, Training, and Education High school diploma or equivalent required 1 year of customer service experience or 6 months in Contact Center Specialist I role required Preferred: 2+ years of customer service, healthcare, or call center experience Competency in required skills as a Contact Center Specialist I or equivalent skills

Mar 12, 2025 - 16:18

A company is looking for a Contact Center Specialist II responsible for managing consumer interactions to ensure high levels of customer service. Key Responsibilities Answer consumer inquiries and direct them to the appropriate department Provide centralized scheduling services for clinics Assist in ensuring patients can easily access their providers Required Qualifications, Training, and Education High school diploma or equivalent required 1 year of customer service experience or 6 months in Contact Center Specialist I role required Preferred: 2+ years of customer service, healthcare, or call center experience Competency in required skills as a Contact Center Specialist I or equivalent skills