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Contact Center Systems Analyst
A company is looking for a Contact Center Systems Analyst to maintain and monitor systems supporting contact center operations. Key Responsibilities Manage system access, change requirements, and internal testing for customer support software Evaluate existing workflows and implement new ones to enhance operational efficiency Collaborate with teams to translate business requirements into Key Performance Indicators Required Qualifications Bachelor's Degree or equivalent experience 1+ year of experience managing customer support software Experience in providing or building customer experiences Ability to work flexible hours as needed Familiarity with tools such as Zendesk, Five9, and AI technologies is a plus
A company is looking for a Contact Center Systems Analyst to maintain and monitor systems supporting contact center operations.
Key Responsibilities
Manage system access, change requirements, and internal testing for customer support software
Evaluate existing workflows and implement new ones to enhance operational efficiency
Collaborate with teams to translate business requirements into Key Performance Indicators
Required Qualifications
Bachelor's Degree or equivalent experience
1+ year of experience managing customer support software
Experience in providing or building customer experiences
Ability to work flexible hours as needed
Familiarity with tools such as Zendesk, Five9, and AI technologies is a plus