Contact Center Team Lead
A company is looking for a Contact Center Team Lead to oversee the Patient Advocate team and ensure high service levels. Key Responsibilities Lead daily operations, including call queue management and quality assurance Mentor and develop team members while managing attendance and performance metrics Collaborate with internal teams to troubleshoot issues and implement solutions Required Qualifications 3+ years of experience in a supervisory or lead role Prior experience in the healthcare industry, such as medical billing or insurance Experience with electronic medical record systems (e.g., Athena, Epic) Passion for outstanding customer service Ability to work in a fully remote environment with a dedicated workspace
A company is looking for a Contact Center Team Lead to oversee the Patient Advocate team and ensure high service levels.
Key Responsibilities
Lead daily operations, including call queue management and quality assurance
Mentor and develop team members while managing attendance and performance metrics
Collaborate with internal teams to troubleshoot issues and implement solutions
Required Qualifications
3+ years of experience in a supervisory or lead role
Prior experience in the healthcare industry, such as medical billing or insurance
Experience with electronic medical record systems (e.g., Athena, Epic)
Passion for outstanding customer service
Ability to work in a fully remote environment with a dedicated workspace
