Contact Center Team Lead

A company is looking for a Contact Center Team Lead to oversee operations and support team development. Key Responsibilities Supervise and provide guidance to a team of Contact Center Agents Ensure adequate staffing and monitor service delivery for customer satisfaction Maintain documentation of procedures and escalate issues as necessary Required Qualifications and Experience Experience supervising team members Proficiency with Microsoft Office Experience with contact center tools such as Salesforce or Five9 High school diploma and at least 3 years of equivalent experience Ability to work independently in a remote environment

Jun 24, 2025 - 01:10

A company is looking for a Contact Center Team Lead to oversee operations and support team development. Key Responsibilities Supervise and provide guidance to a team of Contact Center Agents Ensure adequate staffing and monitor service delivery for customer satisfaction Maintain documentation of procedures and escalate issues as necessary Required Qualifications and Experience Experience supervising team members Proficiency with Microsoft Office Experience with contact center tools such as Salesforce or Five9 High school diploma and at least 3 years of equivalent experience Ability to work independently in a remote environment