Customer Care Team Lead

A company is looking for a Customer Care Team Lead to manage a team of Customer Care Agents and Account Managers. Key responsibilities Lead, manage, and coach a team to meet KPIs and deliver exceptional service Handle high-priority customer escalations with professionalism and urgency Monitor team performance metrics and oversee QA processes for continuous improvement Required qualifications 3+ years of experience in a customer support or success leadership role Demonstrated ability to coach and motivate teams Experience managing escalated customer issues professionally Strong background in QA and process improvement Proven ability to manage competing priorities and tight deadlines

Apr 17, 2025 - 00:03

A company is looking for a Customer Care Team Lead to manage a team of Customer Care Agents and Account Managers. Key responsibilities Lead, manage, and coach a team to meet KPIs and deliver exceptional service Handle high-priority customer escalations with professionalism and urgency Monitor team performance metrics and oversee QA processes for continuous improvement Required qualifications 3+ years of experience in a customer support or success leadership role Demonstrated ability to coach and motivate teams Experience managing escalated customer issues professionally Strong background in QA and process improvement Proven ability to manage competing priorities and tight deadlines