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Customer Engagement Specialist
A company is looking for a Customer Engagement Specialist to provide exceptional customer service and support to clients. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve product or service issues by clarifying complaints and following up to ensure resolution Maintain accurate records of customer interactions and collaborate with internal teams to improve service delivery Required Qualifications High school diploma or equivalent; associate or bachelor's degree preferred 2+ years of experience in a customer service or client-facing role Proficient in using customer service software, databases, and tools Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment Demonstrated ability to work independently and as part of a team
A company is looking for a Customer Engagement Specialist to provide exceptional customer service and support to clients.
Key Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, and chat
Resolve product or service issues by clarifying complaints and following up to ensure resolution
Maintain accurate records of customer interactions and collaborate with internal teams to improve service delivery
Required Qualifications
High school diploma or equivalent; associate or bachelor's degree preferred
2+ years of experience in a customer service or client-facing role
Proficient in using customer service software, databases, and tools
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment
Demonstrated ability to work independently and as part of a team
