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Customer Experience Analyst
A company is looking for a Staff Customer Experience Analyst to manage customer feedback platforms and ensure data integrity. Key Responsibilities Design, set up, and deploy surveys to gather customer feedback and manage data integration across platforms Oversee platform usage, manage user accounts, and ensure compliance with contracts Analyze survey data to generate insights and create tailored dashboards and reports for management Required Qualifications 2-5 years of experience with Qualtrics and Clarabridge platform management Proven experience in text analytics and customer feedback processes Strong strategic and tactical skills with adaptability to fast-paced environments Experience with Voice of the Customer programs High-tech SaaS industry experience preferred
A company is looking for a Staff Customer Experience Analyst to manage customer feedback platforms and ensure data integrity.
Key Responsibilities
Design, set up, and deploy surveys to gather customer feedback and manage data integration across platforms
Oversee platform usage, manage user accounts, and ensure compliance with contracts
Analyze survey data to generate insights and create tailored dashboards and reports for management
Required Qualifications
2-5 years of experience with Qualtrics and Clarabridge platform management
Proven experience in text analytics and customer feedback processes
Strong strategic and tactical skills with adaptability to fast-paced environments
Experience with Voice of the Customer programs
High-tech SaaS industry experience preferred