Customer Experience Director
A company is looking for a Director of Customer Experience. Key Responsibilities Lead the transformation of customer support with an AI-first approach while maintaining a human touch Enhance the customer journey by optimizing automation, refining help documentation, and building feedback loops Collaborate cross-functionally with various departments to embed customer experience thinking and manage a high-performing support team Required Qualifications 7+ years in Customer Experience, Support Operations, or similar roles 3 years of experience managing and mentoring CX or support teams Hands-on experience with CX tools such as Zendesk and AI chatbots Strong data literacy to track and improve customer metrics Deep understanding of the end-to-end customer journey
A company is looking for a Director of Customer Experience.
Key Responsibilities
Lead the transformation of customer support with an AI-first approach while maintaining a human touch
Enhance the customer journey by optimizing automation, refining help documentation, and building feedback loops
Collaborate cross-functionally with various departments to embed customer experience thinking and manage a high-performing support team
Required Qualifications
7+ years in Customer Experience, Support Operations, or similar roles
3 years of experience managing and mentoring CX or support teams
Hands-on experience with CX tools such as Zendesk and AI chatbots
Strong data literacy to track and improve customer metrics
Deep understanding of the end-to-end customer journey
