Customer Experience Specialist
A company is looking for a Customer Experience Specialist 1 in Individual Life. Key Responsibilities Respond promptly and accurately to customer inquiries regarding policy changes and contractual options Serve as a contact for advisors and their staff for post-sale service on existing policies Utilize online procedure manuals and system applications to resolve customer inquiries and promote understanding of products and services Required Qualifications High school graduate or equivalent with 2+ years related work experience required Associates degree or equivalent work experience preferred Strong digital literacy and ability to navigate multiple systems Able to prioritize work and maintain service standards in a fast-paced environment Must become an associated person of Principal Securities Inc., requiring fingerprinting and a full background check
A company is looking for a Customer Experience Specialist 1 in Individual Life.
Key Responsibilities
Respond promptly and accurately to customer inquiries regarding policy changes and contractual options
Serve as a contact for advisors and their staff for post-sale service on existing policies
Utilize online procedure manuals and system applications to resolve customer inquiries and promote understanding of products and services
Required Qualifications
High school graduate or equivalent with 2+ years related work experience required
Associates degree or equivalent work experience preferred
Strong digital literacy and ability to navigate multiple systems
Able to prioritize work and maintain service standards in a fast-paced environment
Must become an associated person of Principal Securities Inc., requiring fingerprinting and a full background check
