Customer Resolution Specialist

A company is looking for a Customer Resolution Specialist to join their Support Team. Key Responsibilities Collaborate with clients and suppliers to resolve booking issues and deliver timely resolutions Monitor and analyze complaint trends to ensure high service standards from suppliers Manage fraud alerts and credit card chargebacks, ensuring thorough communication and resolution Required Qualifications Experience in customer service or support roles Ability to handle challenging conversations with empathy and clarity Strong analytical skills for monitoring trends and improving processes Detail-oriented with a focus on solutions Must be based in the United States for remote work eligibility

Jun 17, 2025 - 17:30

A company is looking for a Customer Resolution Specialist to join their Support Team. Key Responsibilities Collaborate with clients and suppliers to resolve booking issues and deliver timely resolutions Monitor and analyze complaint trends to ensure high service standards from suppliers Manage fraud alerts and credit card chargebacks, ensuring thorough communication and resolution Required Qualifications Experience in customer service or support roles Ability to handle challenging conversations with empathy and clarity Strong analytical skills for monitoring trends and improving processes Detail-oriented with a focus on solutions Must be based in the United States for remote work eligibility