Customer Service Advocate
A company is looking for a Customer Service Advocate II to provide support and resolve inquiries for members and providers. Key Responsibilities Assess and research routine inquiries, initiating corrective actions as needed Mitigate complaints to resolve issues during initial contact Document member or provider communications for quality tracking through CRM applications Required Qualifications High School diploma or GED required 1 - 2 years of related experience preferred Vocational or technical education may be required in addition to work experience Experience in a contact center environment is preferred Continuous learning or on-the-job training may be necessary
A company is looking for a Customer Service Advocate II to provide support and resolve inquiries for members and providers.
Key Responsibilities
Assess and research routine inquiries, initiating corrective actions as needed
Mitigate complaints to resolve issues during initial contact
Document member or provider communications for quality tracking through CRM applications
Required Qualifications
High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required in addition to work experience
Experience in a contact center environment is preferred
Continuous learning or on-the-job training may be necessary
