Customer Service Specialist - NC

A company is looking for a Customer Service Specialist. Key Responsibilities Assist customers via phone, email, and live chat with product selection and order inquiries Maintain accurate records of customer interactions and meet established performance metrics Identify opportunities to enhance the customer experience through upselling and problem-solving Required Qualifications High school diploma or equivalent; some college coursework is a plus Prior customer service experience is ideal, but training is available for the right candidate Ability to multitask and prioritize in a fast-paced environment Comfort with technology, including experience with Google Workspace and CRM systems Ability to type at a minimum of 40 WPM

Apr 17, 2025 - 00:11

A company is looking for a Customer Service Specialist. Key Responsibilities Assist customers via phone, email, and live chat with product selection and order inquiries Maintain accurate records of customer interactions and meet established performance metrics Identify opportunities to enhance the customer experience through upselling and problem-solving Required Qualifications High school diploma or equivalent; some college coursework is a plus Prior customer service experience is ideal, but training is available for the right candidate Ability to multitask and prioritize in a fast-paced environment Comfort with technology, including experience with Google Workspace and CRM systems Ability to type at a minimum of 40 WPM