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Customer Solutions Program Manager
A company is looking for a Customer Solutions Program Manager to establish and run a structured customer adoption program. Key Responsibilities Build and manage a structured adoption program for downmarket customers, ensuring engagement and value over time Lead customer advocacy initiatives and collaborate with marketing to create compelling customer content Establish operational processes for tracking adoption and improving retention through cross-functional collaboration Required Qualifications 5+ years of experience in customer success, program management, or digital customer engagement within a SaaS or developer-centric company Proven track record in driving structured adoption programs for mid-market or downmarket customer segments Strong process management and data-driven decision-making skills Experience collaborating with sales and marketing teams for renewals and customer advocacy content development Passion for leveraging AI and automation to improve workflows
A company is looking for a Customer Solutions Program Manager to establish and run a structured customer adoption program.
Key Responsibilities
Build and manage a structured adoption program for downmarket customers, ensuring engagement and value over time
Lead customer advocacy initiatives and collaborate with marketing to create compelling customer content
Establish operational processes for tracking adoption and improving retention through cross-functional collaboration
Required Qualifications
5+ years of experience in customer success, program management, or digital customer engagement within a SaaS or developer-centric company
Proven track record in driving structured adoption programs for mid-market or downmarket customer segments
Strong process management and data-driven decision-making skills
Experience collaborating with sales and marketing teams for renewals and customer advocacy content development
Passion for leveraging AI and automation to improve workflows