Tech Support Specialist
A company is looking for a Tech & Community Support Specialist to deliver support experiences and engage with users. Key Responsibilities Provide exceptional support to users by addressing technical inquiries and issues related to products and services Engage with the community through various channels, fostering a positive environment and promoting best practices Document and categorize support requests, contributing to a knowledge base for improved future support experiences Required Qualifications 2 years of experience in customer success, sales support, or account management Technical or scientific background with a strong grasp of AI, social platforms, and tooling Fluent in English with timezone coverage for Europe and North America Experience in a technical support or customer service role, preferably within the software or tech industry An educational background in IT, communications, or a related field is beneficial
A company is looking for a Tech & Community Support Specialist to deliver support experiences and engage with users.
Key Responsibilities
Provide exceptional support to users by addressing technical inquiries and issues related to products and services
Engage with the community through various channels, fostering a positive environment and promoting best practices
Document and categorize support requests, contributing to a knowledge base for improved future support experiences
Required Qualifications
2 years of experience in customer success, sales support, or account management
Technical or scientific background with a strong grasp of AI, social platforms, and tooling
Fluent in English with timezone coverage for Europe and North America
Experience in a technical support or customer service role, preferably within the software or tech industry
An educational background in IT, communications, or a related field is beneficial
