Customer Solutions Specialist

A company is looking for a Customer Solutions Specialist to provide support for its growing user base. Key Responsibilities Provide timely, high-quality support to customers across multiple channels Become a product expert to effectively triage and resolve customer inquiries and technical issues Create and maintain help center content, including FAQs and troubleshooting guides Required Qualifications 2+ years of experience in a customer support or customer solutions role at a technology company Ability to learn and retain deep product knowledge quickly Experience working in a fast-paced, dynamic startup environment Familiarity with the EdTech sector is a plus Exposure to AI-powered tools or platforms is a plus

Jun 18, 2025 - 00:10

A company is looking for a Customer Solutions Specialist to provide support for its growing user base. Key Responsibilities Provide timely, high-quality support to customers across multiple channels Become a product expert to effectively triage and resolve customer inquiries and technical issues Create and maintain help center content, including FAQs and troubleshooting guides Required Qualifications 2+ years of experience in a customer support or customer solutions role at a technology company Ability to learn and retain deep product knowledge quickly Experience working in a fast-paced, dynamic startup environment Familiarity with the EdTech sector is a plus Exposure to AI-powered tools or platforms is a plus