Customer Success Analyst

A company is looking for a Customer Success Analyst to manage post-implementation service items and ensure customer satisfaction for pooled producer accounts. Key Responsibilities Serve as the single point of contact for post-implementation service requests and issues for pooled producer relationships Triage inquiries and involve the correct Subject Matter Experts to resolve issues efficiently Track, report, and achieve Service Level goals while analyzing service requests to identify trends and improve service efficiency Required Qualifications Bachelor's degree in a business-related area or 3+ years of experience in the insurance or voluntary/worksite fields Proficient in MS suite of products and Outlook Demonstrated ability to establish and maintain respectful relationships with various stakeholders Ability to recognize and act on opportunities to enhance customer relationships Working knowledge of voluntary administration, including premium billing and service models, is preferred

Jun 18, 2025 - 21:00

A company is looking for a Customer Success Analyst to manage post-implementation service items and ensure customer satisfaction for pooled producer accounts. Key Responsibilities Serve as the single point of contact for post-implementation service requests and issues for pooled producer relationships Triage inquiries and involve the correct Subject Matter Experts to resolve issues efficiently Track, report, and achieve Service Level goals while analyzing service requests to identify trends and improve service efficiency Required Qualifications Bachelor's degree in a business-related area or 3+ years of experience in the insurance or voluntary/worksite fields Proficient in MS suite of products and Outlook Demonstrated ability to establish and maintain respectful relationships with various stakeholders Ability to recognize and act on opportunities to enhance customer relationships Working knowledge of voluntary administration, including premium billing and service models, is preferred