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Customer Success Program Manager
A company is looking for a Principal Customer Success Program Manager. Key Responsibilities Design and execute strategies for scaled customer success, managing programs and analyzing their effectiveness Build and implement value-based programs to enhance customer experience and align with customer success objectives Utilize data analytics to monitor customer health and drive decision-making across the organization Required Qualifications 8+ years of customer success experience in a fast-paced software company 5+ years of experience in defining and executing strategies for scaled customer success programs Experience in cross-departmental collaboration and managing customer transformation programs Bachelor's degree in a relevant field is preferred Outstanding project management skills across diverse responsibilities
A company is looking for a Principal Customer Success Program Manager.
Key Responsibilities
Design and execute strategies for scaled customer success, managing programs and analyzing their effectiveness
Build and implement value-based programs to enhance customer experience and align with customer success objectives
Utilize data analytics to monitor customer health and drive decision-making across the organization
Required Qualifications
8+ years of customer success experience in a fast-paced software company
5+ years of experience in defining and executing strategies for scaled customer success programs
Experience in cross-departmental collaboration and managing customer transformation programs
Bachelor's degree in a relevant field is preferred
Outstanding project management skills across diverse responsibilities