Customer Success Program Manager

A company is looking for a Principal Customer Success Program Manager. Key Responsibilities Design and execute strategies for scaled customer success, managing programs and analyzing their effectiveness Build and implement value-based programs to enhance customer experience and align with customer success objectives Utilize data analytics to monitor customer health and drive decision-making across the organization Required Qualifications 8+ years of customer success experience in a fast-paced software company 5+ years of experience in defining and executing strategies for scaled customer success programs Experience in cross-departmental collaboration and managing customer transformation programs Bachelor's degree in a relevant field is preferred Outstanding project management skills across diverse responsibilities

Feb 11, 2025 - 21:47

A company is looking for a Principal Customer Success Program Manager. Key Responsibilities Design and execute strategies for scaled customer success, managing programs and analyzing their effectiveness Build and implement value-based programs to enhance customer experience and align with customer success objectives Utilize data analytics to monitor customer health and drive decision-making across the organization Required Qualifications 8+ years of customer success experience in a fast-paced software company 5+ years of experience in defining and executing strategies for scaled customer success programs Experience in cross-departmental collaboration and managing customer transformation programs Bachelor's degree in a relevant field is preferred Outstanding project management skills across diverse responsibilities