Customer Success Team Lead

A company is looking for a Customer Success Team Lead to manage a team and ensure excellent customer service delivery. Key Responsibilities Lead and manage a team of Customer Success Coordinators and Specialists to support client inquiries related to enrollment, eligibility, and billing Serve as a liaison between clients and insurance carriers, resolving eligibility concerns and ensuring compliance with regulations Document team performance, manage payroll, conduct coaching sessions, and participate in special projects for continuous improvement Required Qualifications High school education or equivalent; college education is a plus 3-5 years of customer service experience 2-3 years of experience in employee benefits, including enrollment and billing Previous supervisory or people management experience is a plus Strong working knowledge of enrollment and billing systems

Mar 12, 2025 - 10:32

A company is looking for a Customer Success Team Lead to manage a team and ensure excellent customer service delivery. Key Responsibilities Lead and manage a team of Customer Success Coordinators and Specialists to support client inquiries related to enrollment, eligibility, and billing Serve as a liaison between clients and insurance carriers, resolving eligibility concerns and ensuring compliance with regulations Document team performance, manage payroll, conduct coaching sessions, and participate in special projects for continuous improvement Required Qualifications High school education or equivalent; college education is a plus 3-5 years of customer service experience 2-3 years of experience in employee benefits, including enrollment and billing Previous supervisory or people management experience is a plus Strong working knowledge of enrollment and billing systems