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Customer Success Team Lead
A company is looking for a Customer Success Management Team Lead to provide support and oversight to the CSM team. Key Responsibilities Provide 1:1 support, coaching, and mentorship to the CSM Team Maintain SOPs and ensure adherence to best practice standards for customer service Serve as the primary escalation point for client issues and track department KPIs Requirements and Qualifications Bachelor's degree in Business Administration, Marketing, or related field preferred 5+ years of direct customer service experience required 3+ years of SaaS experience required 2+ years of customer success leadership experience required Skilled in all Office Suite applications
A company is looking for a Customer Success Management Team Lead to provide support and oversight to the CSM team.
Key Responsibilities
Provide 1:1 support, coaching, and mentorship to the CSM Team
Maintain SOPs and ensure adherence to best practice standards for customer service
Serve as the primary escalation point for client issues and track department KPIs
Requirements and Qualifications
Bachelor's degree in Business Administration, Marketing, or related field preferred
5+ years of direct customer service experience required
3+ years of SaaS experience required
2+ years of customer success leadership experience required
Skilled in all Office Suite applications
