Customer Support Agent

A company is looking for a Customer Support Agent to assist US customers with product inquiries and account management. Key Responsibilities Assist customers with product questions and account management Maintain and improve support processes and documentation Collaborate with team members across various departments for support and project work Required Qualifications Experience in a ticket-based Customer Support role Familiarity with software ticketing and CRM tools Experience writing and maintaining internal and customer-facing process documentation Ability to work with multidisciplinary teammates Flexibility to work across diverse timezones

Feb 16, 2025 - 02:49

A company is looking for a Customer Support Agent to assist US customers with product inquiries and account management. Key Responsibilities Assist customers with product questions and account management Maintain and improve support processes and documentation Collaborate with team members across various departments for support and project work Required Qualifications Experience in a ticket-based Customer Support role Familiarity with software ticketing and CRM tools Experience writing and maintaining internal and customer-facing process documentation Ability to work with multidisciplinary teammates Flexibility to work across diverse timezones