Customer Support Analyst
A company is looking for a Customer Support Analyst to enhance customer satisfaction and provide technical support. Key Responsibilities Respond to customer queries via phone or email, adhering to company policies Analyze product malfunctions and collaborate with engineering for resolution Provide training and support to customers on product functionalities and updates Required Qualifications Two years of experience as a Support Analyst or in a SaaS support role Strong customer service skills and ability to work independently Experience with database structures and SaaS products Familiarity with Salesforce or equivalent CRM Ability to prioritize and manage multiple cases under pressure
A company is looking for a Customer Support Analyst to enhance customer satisfaction and provide technical support.
Key Responsibilities
Respond to customer queries via phone or email, adhering to company policies
Analyze product malfunctions and collaborate with engineering for resolution
Provide training and support to customers on product functionalities and updates
Required Qualifications
Two years of experience as a Support Analyst or in a SaaS support role
Strong customer service skills and ability to work independently
Experience with database structures and SaaS products
Familiarity with Salesforce or equivalent CRM
Ability to prioritize and manage multiple cases under pressure
