Customer Support Content Specialist
A company is looking for a Customer Support Content Specialist. Key Responsibilities Create and monitor existing articles in alignment with procedures and workflows Optimize the user-friendliness of the Knowledge Base and oversee active CS templates Collaborate with product teams to develop Help Center articles on new features Required Qualifications Exceptional communication skills, including fluency in English Experience in writing and/or communication roles Ability to simplify complex concepts and procedures Efficient time management and organizational skills Experience with information organization tools like Confluence or Coda is a plus
A company is looking for a Customer Support Content Specialist.
Key Responsibilities
Create and monitor existing articles in alignment with procedures and workflows
Optimize the user-friendliness of the Knowledge Base and oversee active CS templates
Collaborate with product teams to develop Help Center articles on new features
Required Qualifications
Exceptional communication skills, including fluency in English
Experience in writing and/or communication roles
Ability to simplify complex concepts and procedures
Efficient time management and organizational skills
Experience with information organization tools like Confluence or Coda is a plus
