Customer Support Engineering Manager
A company is looking for a Customer Support Engineering, Sr. Manager. Key Responsibilities Build and lead the support engineering team, hiring and mentoring technical support engineers Define and scale support processes, including workflows and ticketing structures Serve as a technical escalation point and facilitate cross-functional problem-solving Required Qualifications 5-8+ years of experience in technical support, solutions engineering, or dev-focused customer success 2+ years in a leadership role Experience reading and debugging code, preferably in Python and JavaScript Strong track record of building high-performing support teams and systems Understanding or eagerness to learn about ML, generative AI, or media pipelines
A company is looking for a Customer Support Engineering, Sr. Manager.
Key Responsibilities
Build and lead the support engineering team, hiring and mentoring technical support engineers
Define and scale support processes, including workflows and ticketing structures
Serve as a technical escalation point and facilitate cross-functional problem-solving
Required Qualifications
5-8+ years of experience in technical support, solutions engineering, or dev-focused customer success
2+ years in a leadership role
Experience reading and debugging code, preferably in Python and JavaScript
Strong track record of building high-performing support teams and systems
Understanding or eagerness to learn about ML, generative AI, or media pipelines
