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Customer Support Engineering Manager
A company is looking for a Manager, Customer Support Engineering. Key Responsibilities Manage day-to-day operations of a remote team delivering technical support Analyze team performance, identify knowledge gaps, and provide coaching opportunities Lead initiatives to improve support processes and collaborate with other teams to enhance customer experience Required Qualifications 8+ years of experience in advanced technical support roles 2+ years of management experience in technical support or engineering teams Understanding of incident management and experience with post mortems Familiarity with APIs, SQL, JSON, and support tools like Salesforce ServiceCloud Proven ability to build a strong team culture and foster collaboration
A company is looking for a Manager, Customer Support Engineering.
Key Responsibilities
Manage day-to-day operations of a remote team delivering technical support
Analyze team performance, identify knowledge gaps, and provide coaching opportunities
Lead initiatives to improve support processes and collaborate with other teams to enhance customer experience
Required Qualifications
8+ years of experience in advanced technical support roles
2+ years of management experience in technical support or engineering teams
Understanding of incident management and experience with post mortems
Familiarity with APIs, SQL, JSON, and support tools like Salesforce ServiceCloud
Proven ability to build a strong team culture and foster collaboration