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Customer Support Supervisor
A company is looking for a Customer Support Supervisor, Compliance. Key Responsibilities Become a subject matter expert on the product and lead a team providing customer support Design and develop the onboarding program for team members and ensure they have the necessary tools and resources Own team performance metrics and collaborate with leadership to refine support processes Required Qualifications 2-4+ years of experience managing a Support team in a fast-paced environment, startup, or SaaS organization Deep understanding of systems and operations with B2B products Experience managing a distributed team Proven track record of maintaining SLAs Extensive experience with Salesforce Service Cloud
A company is looking for a Customer Support Supervisor, Compliance.
Key Responsibilities
Become a subject matter expert on the product and lead a team providing customer support
Design and develop the onboarding program for team members and ensure they have the necessary tools and resources
Own team performance metrics and collaborate with leadership to refine support processes
Required Qualifications
2-4+ years of experience managing a Support team in a fast-paced environment, startup, or SaaS organization
Deep understanding of systems and operations with B2B products
Experience managing a distributed team
Proven track record of maintaining SLAs
Extensive experience with Salesforce Service Cloud
