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Director of Client Services
A company is looking for a Director of Client Services, Strategic & Enterprise. Key Responsibilities Lead and mentor Client Success Managers to enhance performance and client satisfaction Oversee day-to-day client relationship management and handle member escalations Develop and implement metrics and processes to improve client service and operational efficiency Required Qualifications 5+ years of leadership experience in client success management Proven ability to drive client success in growth-stage companies Experience using data-driven insights to optimize processes Strong organizational skills and ability to manage multiple priorities Knowledge of the healthcare industry and employee benefits is a plus
A company is looking for a Director of Client Services, Strategic & Enterprise.
Key Responsibilities
Lead and mentor Client Success Managers to enhance performance and client satisfaction
Oversee day-to-day client relationship management and handle member escalations
Develop and implement metrics and processes to improve client service and operational efficiency
Required Qualifications
5+ years of leadership experience in client success management
Proven ability to drive client success in growth-stage companies
Experience using data-driven insights to optimize processes
Strong organizational skills and ability to manage multiple priorities
Knowledge of the healthcare industry and employee benefits is a plus