Director of Customer Experience
A company is looking for a Director of Customer Experience to lead and scale a high-performing team focused on delivering an exceptional journey for home buyers and sellers. Key Responsibilities Execute a unified customer experience strategy for sales and support functions Oversee customer support and matching processes to improve engagement and conversion Monitor key metrics and implement strategies for continuous performance improvement Required Qualifications 5+ years of leadership experience in call center operations or customer experience Proven experience managing and coaching frontline leaders in sales or customer service Strong analytical skills to derive actionable insights from data Experience leading teams through organizational change and scaling operations Familiarity with call center technologies and customer engagement platforms
A company is looking for a Director of Customer Experience to lead and scale a high-performing team focused on delivering an exceptional journey for home buyers and sellers.
Key Responsibilities
Execute a unified customer experience strategy for sales and support functions
Oversee customer support and matching processes to improve engagement and conversion
Monitor key metrics and implement strategies for continuous performance improvement
Required Qualifications
5+ years of leadership experience in call center operations or customer experience
Proven experience managing and coaching frontline leaders in sales or customer service
Strong analytical skills to derive actionable insights from data
Experience leading teams through organizational change and scaling operations
Familiarity with call center technologies and customer engagement platforms
