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Technical Support Representative
A company is looking for a Junior Technical Support Representative to assist customers with technical issues and provide excellent customer service. Key Responsibilities: Respond to customer inquiries promptly and professionally via email, phone, or chat Troubleshoot and resolve technical issues related to products or services Document customer interactions, issues, and resolutions accurately in the CRM Qualifications: High school diploma or equivalent; some college coursework in a related field is a plus Strong passion for technology and a willingness to learn Basic troubleshooting skills and the ability to follow technical instructions Previous customer service or technical support experience is a plus but not required Ability to work Mountain Time hours (9:00 am - 6:00 pm MST)
A company is looking for a Junior Technical Support Representative to assist customers with technical issues and provide excellent customer service.
Key Responsibilities:
Respond to customer inquiries promptly and professionally via email, phone, or chat
Troubleshoot and resolve technical issues related to products or services
Document customer interactions, issues, and resolutions accurately in the CRM
Qualifications:
High school diploma or equivalent; some college coursework in a related field is a plus
Strong passion for technology and a willingness to learn
Basic troubleshooting skills and the ability to follow technical instructions
Previous customer service or technical support experience is a plus but not required
Ability to work Mountain Time hours (9:00 am - 6:00 pm MST)