Technical Support Representative
A company is looking for a Tier 2, Technical Support Representative to provide remote technical assistance for medical devices and related software. Key Responsibilities: Manage and respond to customer inquiries regarding the Optos Panoramic200 device Troubleshoot network issues, including connectivity and software problems Log interactions in the CRM system and escalate critical issues to field teams Required Qualifications: High School diploma or equivalent 1+ year of Technical Support experience Experience in a customer care environment Extensive knowledge of Windows operating systems and PC hardware Intermediate IT networking knowledge
A company is looking for a Tier 2, Technical Support Representative to provide remote technical assistance for medical devices and related software.
Key Responsibilities:
Manage and respond to customer inquiries regarding the Optos Panoramic200 device
Troubleshoot network issues, including connectivity and software problems
Log interactions in the CRM system and escalate critical issues to field teams
Required Qualifications:
High School diploma or equivalent
1+ year of Technical Support experience
Experience in a customer care environment
Extensive knowledge of Windows operating systems and PC hardware
Intermediate IT networking knowledge
