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Director of Customer Success
A company is looking for a Director, Digital & Media Customer Success. Key Responsibilities Build executive level relationships and provide strategic guidance to clients Design and implement scalable business processes for the Customer Success team Oversee training, onboarding, and manage successful renewal cycles for customer accounts Required Qualifications Bachelor's degree required 10+ years of experience leading a Customer Success team in a marketing or advertising technology environment Proven track record of delivering positive outcomes for large enterprise retail customers Experience with digital media, e-Commerce software, and analytics Process analysis and optimization experience required
A company is looking for a Director, Digital & Media Customer Success.
Key Responsibilities
Build executive level relationships and provide strategic guidance to clients
Design and implement scalable business processes for the Customer Success team
Oversee training, onboarding, and manage successful renewal cycles for customer accounts
Required Qualifications
Bachelor's degree required
10+ years of experience leading a Customer Success team in a marketing or advertising technology environment
Proven track record of delivering positive outcomes for large enterprise retail customers
Experience with digital media, e-Commerce software, and analytics
Process analysis and optimization experience required