Director of Customer Success

A company is looking for a Director of Customer Success in the Life Sciences sector. Key Responsibilities Lead a team of Customer Success Managers to ensure excellent customer value and account growth Own customer outcomes across a portfolio of strategic Life Sciences accounts, focusing on renewals and satisfaction Partner with Sales and Solutions teams to develop account strategies that enhance long-term value Required Qualifications 10+ years of experience in Customer Success, Account Management, or Consulting, with 5+ years in healthcare or life sciences 3+ years of experience managing high-performing teams Proven track record of managing executive relationships and achieving business outcomes Deep understanding of recurring revenue models and customer lifecycle management Experience developing cross-functional processes and success metrics to scale Customer Success operations

Jun 4, 2025 - 23:40

A company is looking for a Director of Customer Success in the Life Sciences sector. Key Responsibilities Lead a team of Customer Success Managers to ensure excellent customer value and account growth Own customer outcomes across a portfolio of strategic Life Sciences accounts, focusing on renewals and satisfaction Partner with Sales and Solutions teams to develop account strategies that enhance long-term value Required Qualifications 10+ years of experience in Customer Success, Account Management, or Consulting, with 5+ years in healthcare or life sciences 3+ years of experience managing high-performing teams Proven track record of managing executive relationships and achieving business outcomes Deep understanding of recurring revenue models and customer lifecycle management Experience developing cross-functional processes and success metrics to scale Customer Success operations