Director of Member Services

A company is looking for a Director of Member and Provider Service. Key Responsibilities Provide strategic and operational leadership of the Member and Provider Service Contact Center Develop and execute multi-year plans to enhance the contact center experience Implement innovative tools to optimize performance and personalize service Required Qualifications Bachelor's degree in Business Administration, Operations, Health Care Management, or related field required Master's degree (MBA, MHA, or similar) preferred Minimum 10 years of progressive leadership experience in a contact center/customer service environment Deep knowledge of Medicaid/Medicare operations and contact center metrics Experience managing within regulated environments and responding to compliance reviews

Jun 10, 2025 - 11:20

A company is looking for a Director of Member and Provider Service. Key Responsibilities Provide strategic and operational leadership of the Member and Provider Service Contact Center Develop and execute multi-year plans to enhance the contact center experience Implement innovative tools to optimize performance and personalize service Required Qualifications Bachelor's degree in Business Administration, Operations, Health Care Management, or related field required Master's degree (MBA, MHA, or similar) preferred Minimum 10 years of progressive leadership experience in a contact center/customer service environment Deep knowledge of Medicaid/Medicare operations and contact center metrics Experience managing within regulated environments and responding to compliance reviews